The Carrier Man Can......CANNOT LAH !!

Suprised to receive a call from Toshiba Carrier yesterday.....(maybe they go see my blog) and this girl is "following up" on what is happening...

Think she is more interested to check if I agree to pay $ 400.00 to do the test and for them to check why their system is leaking gas (only after slightly more than 16 months)!! Maybe, they can also wack me again with another "bomb" to fix the leakage......

I told her that the technician supervisor already agreed that Toshiba Carrier is holding me at ransom - either pay us or keep the air-con as display unit....

Now, she says she will check and let me know but nothing heard till end of the day.....

Perhaps, they know that it is going to be difficult to scare me into paying them so that they can check what's wrong with them!

Well, let's see what happen..... Tobisha Carrier still SUCKS !

Carrier Man Cannot Lah !!

Air-con got problem - Tobisha Carrier SUCKS!

It was a frustrating day.....was home whole day waiting for the air-con technician to come. Appointment was confirmed yesterday.

Imaging my shock when I called this afternoon and was told that they need to check and will call me back. 30 mins gone and never hear from them.

Call again and was told that there was no schedule of appointment for us!! HUH ??

After making noise, they says they will try to arrange 1 for us and will call us back in 10 mins. This time, they did and say they managed to fit one in.

Wife was very upset and says how can they do such things and after much bargaining, they agree to check our air-con free.

Ours was only slightly more than a year old and checks showed that there was not enough gas - a sign that it was leaking....

Asked the technician if he can top up the gas for us and the answer is yes BUT the problem will come back again soon (a week, a month maybe a year) and it may also cause damage to the compressor. In any case, he did not have the gas with him!!

Only way is to do a leak test to find out and fixed the leak. Well, seems logical...

Called their office and was told it will cost $ 400.00 just to do the test. Since compressor still under warranty, ask why we have to pay.

Told that leaks normally occur from the piping (which they are not responsible) and so must pay or no talk.....

After pressing, the supervisor came on line and suggest that we can top up the gas. When asked if that will cause problems.......complete silence........When I told him what the technician told me and ask for his opinion, silence.........

Press him for a yes or no answer (if it will cause further damage to the compressor), again silence.....and finally evaded the question by trying to explain how smart the system was and will sound the alarm etc....

Too boring by now and ask him - you are holding us at ransom right ? Either we pay or don't use the air-con and treat it like a piece of decoration ?

Guess what he says..... YES

Hang up the phone as no point talking to such an idoit!

Toshiba Carrier - you SUCKS ! Will not want to buy your air-con system ever again.